Shipping Policy

We ship internationally and welcome customers worldwide!

 

We stock inventory in a modern, efficient warehouse in California and shelf-stock items are typically filled the same or next business day. Special order items (non-shelf stock) require approximately 7-10 additional business days or 18-32 business days, as indicated on the item's product page, for the manufacturer to make them before they can be shipped. All items displayed on the RockMerch.com website are typically in stock and available. If any part of your order is actually out of stock a refund will be issued accordingly and any remaining items on the order will be shipped.

 

Once shipped, orders sent to United States addresses usually arrive within 2 to 5 business days and international orders typically arrive in 4 to 8 business days provided there are no delays clearing customs. Production and delivery times are estimations only and cannot be guaranteed due to factors beyond our control.

 

Packing slips exclude pricing details in case your order is a gift and therefore prevents the recipient from seeing the order charges.

 

For orders outside of the United States, jurisdictions may impose their own taxes and duties as well as Brokerage and COD fees based on their own regulations. These fees are not included in your purchase price and will be collected by these entities as applicable.

 

We work with various freight companies to keep our shipping rates low, even on international orders. Note that not all items can be shipped outside the United States as indicated on the item's product page. We do not ship to freight forwarders but our shipping rates are very reasonable so ship directly to your international destination. You will see the cost we apply for shipping in the shopping cart before you approve your order for payment processing. Note that your charge for shipping includes a component for handling as well.